Shipping Rates

Last Postal date for Christmas '23:

Royal Mail Tracked 24 - Wednesday 20th December

UPS Shipping - UK (1-2 working days) - Thursday 21st December



We offer same day dispatch on items ordered before 1pm Monday–Friday. 

Royal Mail

We use Royal Mail's Tracked 24 service, so the items should be with you next working day if ordered before our cut-off. However, this is not guaranteed. Items are trackable to the delivery point.



We also offer UPS shipping, however we tend to find that Royal Mail is quicker.

For larger items and/or larger parcels we use UPS. This is a 2-3 working day service. Please read below for further info.

  • All orders over £50 will be sent UPS Standard 1-2 days
  • UPS shipping can be selected for all UK orders at a cost of £6.95



Free Shipping

We currently offer free shipping on Mainland UK orders over £30 **except on particularly large parcels, please read below for more info. 

*We use Royal Mail's Tracked 24 service, so the items should be with you next working day if ordered before our cut-off. However, this is not guaranteed.

**If your order is particularly bulky or heavy, (~over 3kg), we may have to charge extra for delivery. We may have to contact you with a shipping quote. Should you choose not to proceed, we will issue a full refund for you.

Click + Collect

We offer click + collect from our shop, please select this option at checkout. We will contact you when your item is ready to be collected. If you need it by a particular time just leave us a note when placing your order and we'll get back to you to confirm.




Destination Delivery Time Cost Carrier
Mainland UK £3.95 Royal Mail Tracked 24
Europe        3 - 5 Working Days £12.5-£20 UPS
World Zone 1 5 - 7 Working Days £25-£40 UPS
World Zone 2 5 - 7 Working Days £25-£40 UPS


Currently we do not deliver to PO Box or BFPO addresses


Please refer to the map below and to the Royal Mail website for details of which countries belong to which zones.



Royal Mail Tracked 24

Next working day delivery service. 

We aim to despatch your order the same day, if ordered before 1pm Monday-Friday. Meaning your item should be with you the following working day. Please note that this is NOT guaranteed.


Europe ***

Please be advised that the UK is no longer part of the European Union, EU orders may be charged customs duties when the goods arrive in your country and you are responsible for the cost of these charges. The amount may vary and can be expensive.


Europe Zone 1 (Ireland) - UPS £12.50


Europe Zone 2 (Belgium, Netherlands, Luxembourg) - UPS £12.50


Europe Zone 3 (France, Germany, Monaco) - UPS £12.50


Europe Zone 4 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden) - UPS £15


Europe Zone 5 (Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovak Rebuplic, Slovenia) - UPS £20



Worldwide Zone A (Iceland, Liechtenstein, Norway, Svalbard And Jan Mayen, Switzerland) - UPS £25


Worldwide Zones B & C (Canada, Mexico, United States, Australia, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand) - UPS £30


Worldwide Zone D (India, Israel, Saudi Arabia, United Arab Emirates, Vietnam, New Zealand) - UPS £40


*Prices shown for deliveries up to 3kg. If your order is particularly bulky or heavy, we may have to contact you with a revised shipping quote. Should you choose not to proceed, we will issue an immediate refund.


If your location is not listed, please email with a list of items you would like to purchase. We will advise you if we are able to ship to you and what the cost would be.




Can I change the delivery address after I have placed my order?

It depends. If you have made a mistake with your delivery details then contact us immediately on +44(0)1729 823638 and we will update them if we can. For security reasons orders placed over the telephone must be shipped to the billing address. If the order has already left our office then the delivery address cannot be changed. If this happens we will need to wait for the parcel to be returned to us and then post the parcel out again at your expense.


Can someone else sign for my delivery?

Yes they can. Car & Kitchen accepts no responsibility if the signature received at the delivery address is not the intended recipient, and will consider this parcel correctly delivered.


Will I have to pay customs and import charges?

It depends. Any customs or import duties are charged by local customs agencies once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Can you mark the parcel as a “gift” or declare a lower value for my order so I don’t have to pay customs charges?


Why hasn’t my order arrived yet?

International shipments can occasionally take longer than expected. Goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 10 working days from you receiving your despatch email then please contact us on +44(0)1729 823638 and we will try and help in any way that we can.

We would suggest that first you check you haven’t been left a card from the couriers.


What happens if my parcel gets lost?

Things occasionally go missing in the post. Don’t worry, all shipments are fully insured and we will be happy to make a claim on your behalf if your order is lost. Our policy is to give you a full refund or to send a replacement once the required time has passed, stated by the relevant shipping company in their terms.

If the reason a parcel takes longer than expected to arrive, or gets lost, is because the address given was incorrect or incomplete we cannot accept any liability for this. Obviously we'll try to help as much as we can.

Generally we need to wait 10 days from dispatch to begin investigating missing parcels.


Do you deliver to PO BOX addresses?

No. Because of the high risk of fraud we are unfortunately unable to deliver to PO boxes.


If I have sent something back to be exchanged how will the replacement be delivered to me?

Our policy is to deliver any replacement items using the delivery method you chose for your original order. We reserve the right to use an alternative delivery method when it makes sense to us.