We offer same day dispatch on items ordered before 1pm Monday–Friday.
We use Royal Mail's 24 hour service, so the items should be with you next working day if ordered before our cut-off. However, this is not guaranteed.
For larger items and/or larger parcels we use UPS. This is a 2-3 working day service. Please read below for further info.
We currently offer free shipping on Mainland UK orders over £30 **except on particularly large parcels, please read below for more info.
*We use Royal Mail's 24 hour service, so the items should be with you next working day if ordered before our cut-off. However, this is not guaranteed.
**If your order is for a furniture item or particularly bulky or heavy, we may have to charge for delivery. This will be charged at checkout or we may have to contact you with a shipping quote. Should you choose not to proceed, we will issue a full refund for you.
We offer click + collect from our shop, please select this option at checkout. We will contact you when your item is ready to be collected. If you need it by a particular time just leave us a note when placing your order and we'll get back to you to confirm.
CHRISTMAS SHIPPING DATES
Our last date for Christmas Delivery in the UK is Monday 21st. Orders need to be placed by 1pm.
Our last shipping date for EU and further afield has now passed.
DELIVERY STATUS - we are dispatching on time as normal. If you place your order with us before 1pm we will dispatch the same day Mon-Fri. We use Royal Mails 24 hour service but we are getting a few reports of delayed shipping times of 3-5 days. This is due to unprecedented demand this Christmas and issues brought about by Covid-19. Please bear this in mind when placing your order.
|Mainland UK||£3.95||Royal Mail 24|
|Europe||3 - 5 Working Days||£12.5||Royal Mail International Tracked & Signed|
|World Zone 1||5 - 7 Working Days||£30.00||Royal Mail International Tracked & Signed|
|World Zone 2||5 - 7 Working Days||£35.00||Royal Mail International Tracked & Signed|
Currently we do not deliver to PO Box or BFPO addresses
Please refer to the map below and to the Royal Mail website for details of which countries belong to which zones.
Royal Mail 24
Next working day delivery service.
We aim to despatch your order the same day, if ordered before 1pm Monday-Friday. Meaning your item should be with you the following working day. Please note that this is NOT guaranteed.
Royal Mail International Tracked & Signed
Large or Weighty Items
If the items are large or heavy we may have to contact you for additional payment. You obviously retain the right for a full refund if you are not happy to proceed. Equally we will contact you if our chosen postage method cost is considerably less than quoted on our rates card and we will refund the difference.
All Royal Mail's Tracking and Signature services aim to deliver to Europe within 3-5 working days, and worldwide within 5-7 working days.
The availability of Royal Mail's Tracking and Signature services depends on where your item is going. Check the link below for the current Royal Mail services.
Where applicable, you’ll be able to track your item via Royal Mail's 'Track Your Item' service.
Signature on delivery
A signature is taken on delivery for items sent using International Tracked & Signed. However, Royal Mail do not provide a copy of the signature to us as part of the service.
Can I change the delivery address after I have placed my order?
It depends. If you have made a mistake with your delivery details then contact us immediately on +44(0)1729 823638 and we will update them if we can. For security reasons orders placed over the telephone must be shipped to the billing address. If the order has already left our office then the delivery address cannot be changed. If this happens we will need to wait for the parcel to be returned to us and then post the parcel out again at your expense.
Can someone else sign for my delivery?
Yes they can. Car & Kitchen accepts no responsibility if the signature received at the delivery address is not the intended recipient, and will consider this parcel correctly delivered.
Will I have to pay customs and import charges?
It depends. Any customs or import duties are charged by local customs agencies once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Can you mark the parcel as a “gift” or declare a lower value for my order so I don’t have to pay customs charges?
Why hasn’t my order arrived yet?
International shipments can occasionally take longer than expected. Goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 10 working days from you receiving your despatch email then please contact us on +44(0)1729 823638 and we will try and help in any way that we can.
We would suggest that first you check you haven’t been left a card from the couriers.
What happens if my parcel gets lost?
Things occasionally go missing in the post. Don’t worry, all shipments are fully insured and we will be happy to make a claim on your behalf if your order is lost. Our policy is to give you a full refund or to send a replacement once the required time has passed, stated by the relevant shipping company in their terms.
If the reason a parcel takes longer than expected to arrive, or gets lost, is because the address given was incorrect or incomplete we cannot accept any liability for this. Obviously we'll try to help as much as we can.
Generally we need to wait 10 days from dispatch to begin investigating missing parcels.
Do you deliver to PO BOX addresses?
No. Because of the high risk of fraud we are unfortunately unable to deliver to PO boxes.
If I have sent something back to be exchanged how will the replacement be delivered to me?
Our policy is to deliver any replacement items using the delivery method you chose for your original order. We reserve the right to use an alternative delivery method when it makes sense to us.